1. What information do we collect and what do we do with it?
When you enquire with us your email and any content is stored within our email servers.
When you enrol as a student on our courses, as part of the enrolling process, we collect the personal information you give us.
This information is used to administrate our enrolment process and delivery of training courses as well to meet our legal and professional obligations.
Data collected will be limited to only what is relevant, adequate and necessary to provide our services.
We may also use your email address to inform you about changes to the course before or during your training.
Independent of the enrolment process we run a mailing list covering the courses and CPD offered at the Hub.
2. How do we get consent?
When you provide us with personal information to become a learner or participate in training, we take that as consent to our collecting your data. We take your consent to only include using your data in relation that the specific training you are undertaking.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do you withdraw consent?
After you have given consent or provided information you can change your mind. You may withdraw your consent for us to contact you or to collect further information at any time.
To do so you can email firstname.lastname@example.org.
For the mailing list please use the link provided in each email to unsubscribe.
We may disclose your personal information if we are required by law to do so. Relevant and necessary personal information is shared with the awarding body (“CPCAB”) or any other awarding body involved in the running of a course, in order to register you for a qualification.
Other person information may be shared with third parties within the counselling profession where relevant to ensuring safe practice, for example counselling agencies or supervisors working with students on placement.
Retention of information
We will retain your information for no longer than is necessary. All retained data will be held subject to this policy.
4. Online service providers.
If you choose to contact the hub through Facebook or other social media usage of those sites is subject to their privacy policies and terms of service.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Web Analysis Tools
We may use web analysis tools that are built into our website to measure and collect anonymous session information.
5. Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies. Please check with your bank or other financial service provider for details of how your data will be handled by them.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed.
However no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.
7. Children’s Privacy
By using this site, you represent that you are at least 18 years old or you are considered an adult by the jurisdiction of your country of residence. Our courses are only available for people over the age of 18.
Our Service does not address anyone under the age of 16 (“Children”).
We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 16 has provided us with Personal Information, we will delete such information immediately.
QUESTIONS AND GENERAL INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com
We are registered with the Information Commissioner’s Office as an organisation that processes personal data.