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1. What information do we collect, and what do we do with it? 


When you enquire with us, your email and any content is stored within our email servers. 

When you enrol as a student on our courses, as part of the enrolling process, we collect the personal information you give us. 

This information is used to administrate our enrolment process and delivery of training courses as well as to meet our legal and professional obligations. 

Data collected will be limited to only what is relevant, adequate and necessary to provide our services. 

We may also use your email address to inform you about changes to the course before or during your training. 

Independent of the enrolment process we run a mailing list covering the courses and CPD offered at the Hub.  

2. How do we get consent? 

When you provide us with personal information to become a learner or participate in training, we take that as consent to our collecting your data. We take your consent to only include using your data in relation to the specific training you are undertaking. 

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. 

How do you withdraw consent? 

After you have given consent or provided information you can change your mind. You may withdraw your consent for us to contact you or to collect further information at any time. 

To do so, you can email  

For the mailing list, please use the link provided in each email to unsubscribe. 

3. Disclosure 

We may disclose your personal information if we are required by law to do so. Relevant and necessary personal information is shared with the awarding body (“CPCAB”) or any other awarding body involved in the running of a course, in order to register you for a qualification.  

Other personal information may be shared with third parties within the counselling profession where relevant to ensuring safe practice, for example, counselling agencies or supervisors working with students on placement. 

Retention of information 

We will retain your information for no longer than is necessary. All retained data will be held subject to this policy. 

4. Online service providers. 

Our site is hosted by Inc. They provide us with the online platform that hosts this policy. By using this site, they may capture non-identifying information about your usage. You can view their privacy policy at  

Our emails are processed by the Microsoft Corporation, you can view their privacy policy at  

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. 

If you choose to contact the hub through Facebook or other social media, usage of those sites is subject to their privacy policies and terms of service. 


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. 

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. 

Web Analysis Tools 

We may use web analysis tools that are built into our website to measure and collect anonymous session information. 

5. Third-Party Services 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies. Please check with your bank or financial service provider for details of how your data will be handled by them. 

Once you leave our website, you are no longer governed by this Privacy Policy. 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.


6. Security 

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered or destroyed. 

However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security. 

7. Children’s Privacy 

By using this site, you represent that you are at least 18 years old or you are considered an adult by the jurisdiction of your country of residence. Our courses are only available for people over the age of 18. 

Our Service does not address anyone under the age of 16 (“Children”). 

We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 16 has provided us with Personal Information, we will delete such information immediately. 

8. Changes to this Privacy Policy 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at 

We are registered with the Information Commissioner’s Office as an organisation that processes personal data. 

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