Available Student Support
During your time with us we hope that you feel supported and we have different ways to help achieve that.
Please take your time to direct your query to the best person to support you.
Finance and Enrolment Queries
All payment and enrolment issues are dealt with by Michelle Lewis.
Please direct any queries regarding payments, enrolments etc to her by email.
Course Material and Assessment Queries
Your tutors will be able to support you with any academic aspect of your course. This includes assignments, criteria, assessment, exams & course content.
Your tutor will provide you with their contact email address at the start of the course.
If you would like to request a tutorial with your tutor please click here to send a request.
General Non Academic Queries
You can find a lot of information reagrding your course & Hub policies on this page.
If you can't find the answer to your question there, student services will be able to help you with anything that is not related to course content.
You can email firstname.lastname@example.org or click here to send your question.
Personal Relationship & Emotional Difficulties
Being in a group of adult learners can be amazingly supportive and it can also be challenging. If you experience any difficulties of an emotional nature regarding a tutor or a peer in your group, or if you need emotional support regarding something from your life outside of the course the best person to support you is your own counsellor.
Your tutor will always be primarily to offer support regarding your learning rather than with personal and emotional problems. They may be able help you identify when issues are impacting on your learning or practice and how you might take that to your personal therapy.
We can signpost you to a counsellor that we feel might be best suited to your needs.